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Mercedes-Benz recalls over a million vehicles globally for GPS issue

Mercedes-Benz USA is recalling over a million vehicles as its emergency call system could send emergency services personnel astray, though only 571 cars have been recalled locally.


Mercedes-Benz is recalling over a million vehicles in the USA due to a defect with the emergency call system, though Australia has avoided the brunt of it.

The company’s Australian arm has thus far only issued a recall for the CLA back in November 2020.

“Mercedes-Benz Australia is in the process of gathering information relevant to our market and will contact any customers affected by a recall as soon as possible,” said a spokesperson from Mercedes-Benz Australia.

Mercedes-Benz in the UK told the BBC: “This software update will also be implemented in other countries and we are in close contact with the local authorities.”

The recalls have centred on Mercedes’ eCall system, which notifies emergency services in the event of an accident and relays your location to them.

Due to a programming issue, the incorrect location could be sent, potentially slowing the response time of emergency services to your crashed vehicle.

A total of 571 CLAs from model year 2019 were affected by the issue, for which Mercedes-Benz Australia deployed an over-the-air update to fix.

Only those owners who opted out of over-the-air updates had to take their CLA to a Mercedes-Benz dealer for an update.

In the USA, Mercedes-Benz has had to issue a recall of 1,292,258 vehicles across every single Mercedes line for vehicles produced from 2016 onwards.

A recall for a similar issue in various 2013-17 US-market Mercedes-Benz models was issued late in 2019.

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William Stopford
William Stopford

William Stopford is an automotive journalist based in Brisbane, Australia. William is a Business/Journalism graduate from the Queensland University of Technology who loves to travel (remember that?), briefly lived in the US, and has a particular interest in the American car industry.

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