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2019 Mercedes-Benz CLA recalled for emergency call system fault

571 examples of the 2019 Mercedes-Benz CLA have been recalled for an issue preventing its emergency call system from working.


Mercedes-Benz has issued a recall for its 2019 CLA due to an emergency call system that may not work, though you can have it fixed without visiting a dealer.

“The software of the communication module for the emergency call system (eCall) may be incorrectly programmed,” the company says in its recall notice.

“If the eCall system is incorrectly programmed, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically.”

“As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.”

  • A total of 571 vehicles are affected from model year 2019.
  • The VIN list is attached here.
  • The original recall notice is viewable here.

The issue can be fixed with an over-the-air software update.

Mercedes-Benz Australia will deploy this automatically unless you’ve objected to receiving an update. If you have, you’ll need to take your CLA to your nearest Mercedes-Benz dealer for a manual update.

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William Stopford
William Stopford

William Stopford is an automotive journalist based in Brisbane, Australia. William is a Business/Journalism graduate from the Queensland University of Technology who loves to travel (remember that?), briefly lived in the US, and has a particular interest in the American car industry.

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