US recall prompts ‘Customer Service Exercise’ for Toyota Tundra in Australia

Toyota Australia is undertaking what it’s calling a ‘Customer Service Exercise’ for the Tundra – its answer to the Ram 1500, Ford F-150 and Chevrolet Silverado – to correct a potentially defective panoramic view camera in 1210 examples of the full-size pickup.

The rectifaction action impacts both versions of the Tundra sold locally – the Limited and Platinum – and relates to the same issue that saw 162,000 Tundras recalled in the US last week.

Toyota says affected vehicles are still able to be driven, as the potential fault is not considered a safety issue and is therefore not subject to a nationwide product safety recall in Australia.

Instead, the Customer Service Exercise is essentially a voluntary recall by the Japanese automaker, and will not appear on the Australian Government’s vehicle recalls website.

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Most commonly referred to as a ‘service campaign’, the same process is given different names by various car manufacturers – such as a ‘Field Service Action’ in Ford Australia terminology.

“The parking assist ECU [Electronic Control Unit] may become stuck on a camera view or display a black image after a camera view change request. If this occurs and the vehicle is subsequently shifted into reverse, the rearview image may not display,” said a statement from Toyota Australia on the issue.

• A total of 1210 vehicles are affected, produced between 2023 and 2025
• The Vehicle Identification Number (VIN) ranges from 0X040346 to 0X108482 for Tundra Limited
• The Vehicle Identification Number (VIN) ranges from 0X085977 to 0X108479 for Tundra Platinum
• The Customer Service Exercise announcement can be seen here

“For all involved vehicles, Toyota dealers will reprogram the parking assist ECU software, free of charge to owners.

“Reprogramming will take approximately two hours. Depending on the dealer’s work schedule, owners may be required to make the vehicle available for a longer period of time.”

Owners of affected vehicles can contact their preferred Toyota dealer or call the Toyota Campaign Helpline on 1800 987 366 (8:00am-6:00pm AEDT Mon-Fri) with their VIN.

MORE: Explore the Toyota Tundra showroom