Volkswagen Australia has issued a recall for the 2019-2020 model-year Crafter van over concerns a production fault could cause the windows to be damaged and potentially fall off.

    “Windows for a limited number of Crafter vehicles may have been incorrectly stored during production and become damaged. Affected windows could allow water into the vehicle and could even fall off the vehicle,” the company says in its recall notice.

    “A car window falling onto the road could cause an accident involving other road users, causing potential injuries or death.”

    • 45 vehicles are affected by this recall that were available for sale from 1 July 2018 to 29 September 2020
    • A VIN list of affected vehicles is attached here
    • The original recall notice is attached here

    Owners of the affected Volkswagen Crafter vans will be contacted directly by Volkswagen Australia to arrange the inspection and repair of their vehicle.

    For more information, contact 1800 504 076 (Monday to Friday, 8.30am-8pm AEST), or visit the Volkswagen Australia online dealer look-up tool.

    James Wong

    James Wong is the Production Editor at CarExpert based in Melbourne, Australia. With experience on both media and manufacturer sides of the industry, James has a specialty for product knowledge which stems from a life-long obsession with cars. James is a Monash University journalism graduate, an avid tennis player, and the proud charity ambassador for Drive Against Depression – an organisation that supports mental wellness through the freedom of driving and the love of cars. He's also the proud father of Freddy, a 2019 Volkswagen Golf GTI .

    Buy and Lease
    Uncover exclusive deals and discounts with a VIP referral to Australia's best dealers
    Uncover exclusive deals and discounts with a VIP referral to Australia's best dealers