Toyota Australia has launched another “Customer Service Exercise” for its Corolla Cross, after it discovered 12,640 examples of the SUV may experience a fault with its forward recognition camera.

    “The subject vehicles are equipped with a Toyota Safety Sense (TSS) 3.0 system, containing a forward recognition camera to detect objects for certain driver assistance features, including the Pre-Collision System (PCS),” Toyota said on its website.

    “Due to the programming of the forward recognition camera software, there is a possibility that the memory inside the forward recognition camera could fail during processing when the ignition is turned off. 

    “If this occurs, the PCS will not activate on the next ignition start, causing warning lights to illuminate, audible chimes to sound, and messages to display on the instrument panel.”

    The 12,640 vehicles impacted were built between July 14, 2022 and January 22, 2024, with a list of Vehicle Identification Numbers published here.

    Toyota previously launched a Customer Service Exercise for the Corolla Cross – and the traditional Corolla hatch and sedan – in February last year, also relating to the forward recognition camera which it said could cut out for four seconds before rebooting.

    This previous fix campaign only covered 9000 examples of the Toyota Corolla and Corolla Cross built between July and August 2022.

    The fault is not yet being classified as a recall, with Toyota Australia voluntarily offering to resolve the issue.

    If you own an affected Toyota Corolla Cross built in that date range, you can contact your preferred Toyota dealership to arrange a software update for the forward recognition camera, which the carmaker claims should take approximately one hour.

    If you have further questions you can contact the Toyota Service Campaign Helpline on 1800 987 366.

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    Jordan Mulach

    Born and raised in Canberra, Jordan has worked as a full-time automotive journalist since 2021, being one of the most-published automotive news writers in Australia before joining CarExpert in 2024.

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