2020 Mercedes-Benz GLA, GLC recalled

Mercedes-Benz Australia has recalled a handful of GLA and GLC SUVs to fix a problem with the automated eCall feature designed to contact emergency services.

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Scott Collie
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Mercedes-Benz Australia has recalled the 2020 GLA and GLC to fix a problem with the eCall emergency call system.

“Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated,” Mercedes-Benz Australia says in its recall notice.

“In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.

“If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically.

“As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred,” it says in its recall notice.

  • A total of five cars are included in the recall
  • Affected vehicles were sold between February 3 and July 21, 2020
  • A VIN list of affected vehicles is attached here
  • The original recall notice is attached here

Mercedes-Benz will contact owners of the affected vehicles and advise them to organise a software update.

MORE: Mercedes-Benz GLA news and reviews
MORE: Mercedes-Benz GLC news and reviews


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