Xpeng Australia makes customer support promises as it builds “for the long term”

Chinese automaker Xpeng announced on April 1, 2026 it was establishing its own factory-backed operation in Australia, sidestepping independent distributor TrueEV, and now it has provided an update on its rollout.

“Xpeng ANZ is building for the long term in Australia. The commitments we made on 1 April are being met, and the infrastructure established in our first two months reflects that commitment,” said a company spokesperson.

“Dealers are now open across five states, parts are moving, customers have a direct channel to the business, and the foundation of Xpeng ANZ is built and operational.”

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Xpeng says it has opened dealers across Queensland, New South Wales, Victoria, South Australia and Western Australia – the locator tool on its website is still being updated – with state offices opened in Melbourne, Brisbane and Sydney to serve as dealer support hubs.

The company has opened a parts warehouse in Melbourne in partnership with FedEx, with next-day parts delivery for Sydney, Adelaide and Melbourne and two-day delivery for Brisbane (plus next-day delivery for urgent orders).

It has also opened a dedicated customer care channel, and a review process for customers with outstanding promotion-related matters – likely referring to cashback offers made by TrueEV, which some customers have reported they still haven’t received.

There’s a new Australian Xpeng website that now lists the upgraded G6, though there's no pricing or specifications yet, and other upcoming models no longer appear.

TrueEV's site, in contrast, features the outgoing G6, with pages for the larger G9 SUV and X9 people mover it confirmed last December for a 2026 launch.

Xpeng ANZ confirmed in May it has more new models on the horizon.

“We’re currently working through the local product roadmap now that Xpeng ANZ is operating directly in Australia,” said a company spokesperson in a statement.

“At this stage, the next product updates we expect to share are around the New G6 and X9, with more detail on local specifications and pricing to be provided in Q2.”

That confirms Xpeng ANZ will announce pricing and specifications for the upgraded mid-size electric SUV and new people mover before the end of this month.

The spokesperson confirmed there was interest from Xpeng ANZ in other models – including the G9L and P7 electric sedan – but said “we don’t have confirmed Australian availability, specifications, or timing to share at this point”.

“As you’d expect, any future model introductions need to be assessed against local market requirements, business priorities and customer demand,” they added.

Xpeng ANZ announced in April it was not only establishing its own factory-backed distribution operation, separate from its existing arrangement with local distributor TrueEV, but that it had also appointed a new local senior executive team.

The company remains mired in a court battle with TrueEV, with a trial date set for October.

The Chinese automaker has argued its sales and service network would “function much better” if it handled its own distribution, and TrueEV has in turn alleged “unconscionable conduct” by Xpeng which reportedly gave notice to terminate its exclusive distribution agreement on January 1, 2026.

TrueEV CEO Jason Clarke published a letter in May apologising for the lack of communication since news of the distributor's court battle with Xpeng became public more than two months ago.

He assured customers that warranties will continue to be supported and that cashback offers are being processed as it works through current backlogs.

“We are doing everything we can to maintain continuity... TrueEV remains fully committed to supporting our customers, partners, and the Xpeng brand in Australia," he said in the letter.

It’s unclear how this will all shake out, and whether the Xpeng brand could end up being handled by both factory-operated and third-party distributors in Australia, like Suzuki.

Currently, TrueEV distributes just one Xpeng model: the mid-size G6 electric SUV, a rival for top sellers like the Tesla Model Y, BYD Sealion 7 and Zeekr 7X.

MORE: Explore the Xpeng showroom